2026 SNUG Conference Presentations
Download Conference Presentations
Share key takeaways from SNUG 2026 and keep the conversation going with your team!
Software Integrations in Real-World Use
Presented By: Aaron Boatin, Ambs Call Center
Stop Being Replaceable
Presented By: Brandon Mann, Protel
Winning in the Age of AI Search
Presented Brian Lett, Endicott Call Centers
MeetMe: The Best Feature No One Has Heard Of
Presented By : Drew Ritter, Advantage TeleMessaging
Selling Outcomes Not Service
Presented By: Chad Davis, Protel
Business Continuity Preparations
Presented By: Raul Garza, SpeedE'z
Presence Menu
Presented By: Sergio Enriquez, Hello Answering
Sunday Roundtable Notes
Wishlist Management
Presented By: Lori Hawkins, King's Telemessaging
Dispatch Without the Guesswork
Presented By: Emily VanValkenburg, King Communications
The Power of Practical Partnerships
Presented By: Thomas Schenk, People Praise
How the API Transformed Our Operations
Presented By: Chad Roberts, Protel
Dispatching with Scripts & Formulas
Presented By: Andrew Breischraft, Call Center Connect and Heather Courville, Startel
Ransomware Attack and Recovery Steps
Presented By: Ray Shaw, BPE
Skill Ranking
Presented By: Shawn Borne, Combined Communications
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2026 SNUG Sponsors
Thank you to all of our sponsors!
