Heather Courville
Dispatch Scripts and Formula Building
Dive into dispatch scripting and formula logic that drive consistency and accuracy. We’ll cover best practices for building scripts that support agents, improve response times, and reduce errors in high-volume environments.
SNUGTalks: Open Q&A with Today’s Presenters
Wrap up the day with an open Q&A session featuring today’s SNUGTalks presenters. This is your opportunity to ask follow-up questions, dive deeper into topics that sparked your interest, and get practical insights from industry peers. Bring your questions and join the conversation..
Ask Startel
It’s almost five o’clock somewhere — but first, let’s talk. Join the Startel team for an open Q&A session where nothing is off the table. Ask about features, future plans, platform direction, and everything in between.
Advanced Client Maintenance: Designing Smarter Dispatch Workflows
Designing efficient, system-driven workflows by aligning IntelliForms, Dispatch Scripts, Presence, and OnCall logic. This discussion focuses on how thoughtful configuration — including formulas, dispatch menus, and lesser-used features — can reduce agent decision-making, improve accuracy, and create more consistent, scalable operations.