Heather Courville
10:30 am
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11:00 am
Dispatch Scripts and Formula Building
Dive into dispatch scripting and formula logic that drive consistency and accuracy. We’ll cover best practices for building scripts that support agents, improve response times, and reduce errors in high-volume environments.
4:00 pm
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4:45 pm
Ask Startel
It’s almost five o’clock somewhere — but first, let’s talk. Join the Startel team for an open Q&A session where nothing is off the table. Ask about features, future plans, platform direction, and everything in between.
12:30 pm
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4:30 pm
Advanced IntelliForm Programming
Designing sophisticated scripts and delivery workflows that reduce errors, improve accuracy, and meet complex client requirements.