Startel training will take place the two days prior to the 2007 SNUG Conference. Actually, the opening reception is on second night of the training in the 18th.

Saturday March 17^th 9a-4:30pm

Digital Switch Configuration

This class is for all users, DP and CMC, that have the 5700 digital switch.

ACD Digital Switch topics to include:

-Split/Priority split group configuration

-Skills based call routing

-Setting up a Bilingual call center

-One number deployment

-One number applications        

-Service Quality Monitor (SQM) set-up

Sunday March 18^th 9a-4:30pm

CMC Training

Great for those who already have the CMC or those individuals who are planning on upgrading.

CMC topics to include:

-Intelligent Auto Dispatching set-up and uses

-Dispatch Menus and Sub-Menus

-Members: What are they?

-The Power of Members (what are they and what them so powerful)

-Applications on how to use Members

-Affinity Groups

To Register for these classes contact

Sharon Takaha at 800-STARTEL or via email at sharon.takaha@startelcorp.com.

 Startel Training Agenda & Registration Form

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