SNUG 2009 Conference March 15-18, 2009
22nd
Annual Convention - Hard
Rock Hotel - Chicago, IL
Conference Agenda
~
Click
HERE for an expanded version of the agenda
Provisional
Agenda Below
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Sunday
March 15, 2009 |
|
| Sunday |
Event |
|
| 8:00a
- 12:00p |
Startel
Training |
Separate
Registration |
| 1:00p
- 5:00p |
CMC
Focus Group Wishlist |
|
| 5:00p
- 5:45p |
President's
First Timers Reception |
|
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Ambassadors are welcome |
|
| 6:00p
- 8:00p |
Opening
Reception |
|
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Monday
March 16, 2009 |
|
| Monday |
Session |
Presenters |
| 9:00-9:15a |
SNUG
President's Report |
Ryan
Chinoski |
| 9:15-9:45 |
Startel
State of Union |
Bill
Lane |
| 9:45-10:45 |
Startel
Product Innovation |
Startel |
| 10:45a-11:00 |
Break |
|
| 11:00a-Noon |
Startel
Stats |
Startel
& Larry Kinder |
| 12:00-12:30 |
Vendor
Presentations |
|
| 12:30-1:30 |
Lunch |
|
| 1:45-2:45 |
Startel
Product Innovation |
Startel |
| 2:45-3:00 |
ATSI
Update |
Dennis
O'Hara |
| 3:00-3:30 |
|
|
| 3:30-3:45 |
Break |
|
| 3:45-5:15 |
Ask
Startel Session |
Startel |
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Tuesday
March 17,
2009 |
|
| Tuesday |
Session |
Presenters |
| 9:00-10:00 |
Preparing
Agents for Disaster |
|
| 9:00-10:00 |
Breakout |
Ma |
| 10:00-11:00 |
Staffing
with XL Scheduler |
|
| 10:00-11:00 |
Breakout |
|
| 11:00-11:15 |
Break |
|
| 11:15
- 12:15 |
Business
Meeting / Committee Reports |
Ryan
Chinoski |
| 12:15
- 1:30 |
LUNCH
Roundtables |
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J |
| 1:45-2:45 |
Considering
Term Agreements |
Gary
Pudles |
| 1:45-2:45 |
Break-out |
|
| 2:45-3:45 |
Getting
Started with Remote Agents |
|
| 2:45-3:45 |
Break-out |
|
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|
|
| 3:45-4:00 |
Break |
|
| 4:00-5:00 |
Handling
an Angry Doctor |
Tanisha
Threats |
| 4:00-5:00 |
Utilizing
Directories |
|
| 6:00 |
TeamSNUG
Event |
Happy
St Patty's |
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Wednesday
March 19,
2009 |
|
| Wednesday |
Session |
Presenters |
| 9:30-10:30 |
Return
on Investment |
Aaron
Boatin |
| 10:30-11:00 |
Boosting
Employee Morale |
Terri
Paffile |
| 11:00-11:15 |
Break |
|
| 11:15-12:00 |
Network
Security |
Daniel
Lesneski |
| 12:00
- 2:00 |
Awards
Luncheon |
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**Sessions
and times subject to change
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